Updates to Improve Your Community Banking Experience

Image of First Independent Bank's physical location in Aurora

At First Independent Bank of Aurora, we’ve always believed that banking should be personal, practical, and dependable. Our goal is to provide you with the best banking experience possible—one that’s not only reliable and convenient but also equipped with the latest tools to help you manage your finances with confidence.

To continue meeting that goal, we’re making some exciting banking system upgrades.

Big Improvements Are Coming to Your Community Banking Experience

These updates will be implemented starting November 14, 2025. While we make these improvements, our banking offices will remain open during regular business hours, and we anticipate a smooth transition with very little disruption to your day-to-day banking needs.

What You Need to Know

From improved debit card management and updated mobile app functions to a smoother digital banking experience, these enhancements will help you stay connected to your finances anytime, anywhere.

New debit card design

Debit Cards

If you currently have a debit card with First Independent Bank of Aurora, you’ll soon receive a new debit card in the mail prior to November 13, 2025.

  • Continue using your current card until November 12, 2025.
  • Your old card will stop working on November 13, 2025.
  • Your new card will include instructions on how to activate it on or after November 13.

These new cards are part of our updated system, which gives you more control and flexibility than ever before. From your mobile app or online banking dashboard, you’ll be able to:

  • Instantly toggle cards on and off if they’re ever misplaced or stolen.
  • Edit your card’s name for easy organization.
  • Set up personalized alerts for deposits, spending limits, or low balances.
  • Request temporary limit increases.
  • Change your PIN directly from your device.
  • Input travel notifications to avoid unexpected declines while you’re away.
  • Schedule on/off settings for added convenience and peace of mind.

These features are all part of our commitment to strengthening security while keeping banking simple. Whether you’re tracking transactions or preparing for a trip, you’ll have the tools you need right at your fingertips.

new card design

Enhanced Digital Banking & Bill Pay

We’re also upgrading our Digital Banking and Bill Pay platforms to offer a faster, more intuitive experience.

  • Digital Banking will be unavailable from November 14–16, 2025 while we complete the system upgrade.
  • Online Bill Pay will be unavailable from November 10–16, 2025.

If you have payments scheduled during these dates, those payments will automatically process on November 17, 2025. We recommend planning ahead and making alternative arrangements for any payments due within that window.

Once the new system is live, accessing your accounts will be easier than ever:

  • Apple/iPhone users: Simply update your current app to the latest version.
  • Android users: Delete your existing app and re-download it from the Google Play Store.

Whether you log in from the app or website, you’ll use the same secure login process and credentials.

After the upgrade, you’ll notice new features that make everyday banking even more convenient:

  • Mobile Deposit: Deposit checks in just minutes by taking photos of the front and back. Review your deposit history anytime.
  • Move Money: Transfer funds between accounts, schedule payments, and review your transaction history with a streamlined view.
  • Secure Messaging: Communicate directly with our team through online banking to handle requests such as reporting a lost card, updating your address, enrolling in e-statements, or reordering checks.

These tools are designed to help you bank on your schedule—securely, efficiently, and with confidence.

Account Statements

To ensure accuracy during this transition, all accounts will receive a statement dated November 13, 2025. You’ll also receive your regular monthly statement according to your normal cycle, so some customers may receive two statements for the month of November. This is completely normal and simply part of the system update process.

FIB aurora piggy bank on a counter

Why This Upgrade Matters

Technology continues to evolve, and so do the ways our customers prefer to bank. By investing in new systems and equipment, we’re not only improving convenience but also strengthening security, streamlining services, and enhancing our ability to respond quickly to your needs.

These upgrades mean:

  • Faster, more reliable access to your accounts.
  • Stronger protection against fraud and unauthorized activity.
  • Greater flexibility to manage your finances from anywhere.
  • More intuitive tools that put you in control.

But beyond technology, this is about continuing our commitment to community banking—the kind that values relationships, trust, and genuine service. Every upgrade we make is with you in mind: the families, businesses, and neighbors who make our communities thrive.

At First Independent Bank of Aurora, we’re proud to serve you and excited about what’s ahead. Thank you for your patience, understanding, and continued loyalty as we move forward together.