Customer Assistance Plan

Please read below for First Independent Bank's assistance plan for customers affected by COVID-19.



Payment Deferrals:
Lost income as a result of COVID-19 may qualify for deferral of up to 3 monthly installment payments. Speak with your loan officer for details.

Late fee:
Any late fees incurred from March 23, 2020 thru May 31, 2020 will be waived.


Certificates of Deposit:
Early withdrawal penalties on C.D.'s will be waived from March 23, 2020 through May 31, 2020 for those affected by COVID-19. Call a new-accounts representative with questions.


Banking hours:
The lobby at First Independent Bank is now open with normal hours: Monday-Thursday: 9:00 a.m. -  3:00 p.m., Friday: 9:00 a.m. - 5:00 p.m., and Saturday: 9:00 a.m. - 12:00 noon. Drive-thru hours will remain the same at Monday-Friday 7:30 a.m. -  5:30 p.m. and Saturday 7:30 a.m. - 12:00 noon.


Other ways to access your account:
Online Banking
Mobile Banking
24-Hour Telephone Banking


The CARES Act Relief for Small Businesses:

Paycheck Protection Program
The Paycheck Protection Program (PPP) allocates funds to provide 100% federally guaranteed loans to small businesses. Funds can be used for payroll costs, interest on mortgage payments, rent, and utilities for businesses that maintain payroll.

Under this program, loan payments are deferred until the date on which the amount of loan forgiveness is remitted to the lender. Also, a portion of the loan proceeds used to cover the first 24 weeks of payroll may be forgiven when certain conditions are met.

The Paycheck Protection Program Flexibility Act brought some changes to PPP loan forgiveness. It's important that PPP loans be used for eligible purposes in order to receive loan forgiveness.

Relief for 7(a) SBA Loans
The CARES Act authorizes relief for existing and new 7(a) SBA loans. Under this program, The SBA will pay the principal and interest on current 7(a) loans for a period of six months. Additionally, the SBA will pay the principal and interest on new 7(a) loans issued prior to September 27, 2020.


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