Customer Assistance Plan

Please read below for First Independent Bank's assistance plan for customers affected by COVID-19.



Payment Deferrals:
Lost income as a result of COVID-19 may qualify for deferral of up to 3 monthly installment payments. Speak with your loan officer for details.

Late fee:
Any late fees incurred from March 23, 2020 thru May 31, 2020 will be waived.


Certificates of Deposit:
Early withdrawal penalties on C.D.'s will be waived from March 23, 2020 through May 31, 2020 for those affected by COVID-19. Call a new-accounts representative with questions.


Banking hours:
The lobby at First Independent Bank is now open with normal hours: Monday-Thursday: 9:00 a.m. -  3:00 p.m., Friday: 9:00 a.m. - 5:00 p.m., and Saturday: 9:00 a.m. - 12:00 noon. Drive-thru hours will remain the same at Monday-Friday 7:30 a.m. -  5:30 p.m. and Saturday 7:30 a.m. - 12:00 noon.


Other ways to access your account:
Online Banking
Mobile Banking
24-Hour Telephone Banking



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